FAQ
ARCA believes that as a love token, an engagement ring should be more durable and suitable for daily wear and multiple situations, with designs that convey a sense of ceremony. And fine jewelry emphasizes personal style and fashion.
Certate’s classic style makes it a top choice for many customers. ARCA team has refined the design many times to show the brilliance of diamond and purity of love.
Certate is widely loved and classic, which stands for loyalty, steadfast and eternity of love.
Exist is the most elegant design, perfectly sculpted the beautiful lines of the diamond. It symbolizes sincere and pure love.
More Than shines brightly and fiery as sun, reflecting the intense love you feel for her
Merge embodies a discreet love built on mutual respect. True love doesn’t need to show off, as its brilliance lies within. Every moment of love comes together to create eternity.
Round cut is always the eternal classic, while slender and elegant shapes like oval and emerald are also very popular today. If you want something special, Lili Cut is a good choice.
Over more than a decade of working in natural diamonds industry, ARCA team has developed a unique set of selection criteria called TrueSpark™.
Lab Grown Diamond and Nature Diamond share the same physical, chemical and optical properties. Lab Grown Diamond becomes many couple’s first choice due to ethical issues and purity.
4C’s (carat, color, clarity and cut) are essential factors in choosing diamond. Don’t worry, ARCA provides 2 plans for you: Premium and Classic. We do not want to confuse you when you are faced with many diamond parameters during your wonderful shopping experience.
Support
The ARCA expert team will help you choose the perfect style for your fiancée based on her profile. And we have free ship, free resize(one time in a year), free return, free ring box and free graving services for our customers.
This blog shares some methods to measure ring size. If you need further assistance, feel free to contact us and we will send you a free ring sizer.
Your perfect ring, ring box and travel bag
Yes, we use secure payment systems to protect your information.
Yes, thank you for trusting ARCA. We hope your proposal should be perfect and have no regrets. Here is our refund and return policy.
You do not have to be concerned about any fees during returns, feel free to contact us. Here is our Return and Refund Policy
If you are in America, you can contact us and return rings. We are so sorry that this service is not available for other regions and countries now.
We ship via Fedex, DHL and UPS with signature-required delivery only. We hope your precious gift is safely handed to you in person.
ARCA’S rings are durable. You do not need to worry about it if you clean it properly. (link)
We accept Visa, MasterCard, American Express, PayPal, UnionPay, Google Pay, Shopify Payments, Klarna, and Apple Pay.
No
Orders
If you have any concerns, need to modify your order, or wish to cancel it, please contact us within 72 hours, and we’ll be happy to assist you.
Yes, we offer free engraving services to make your ring even more special. Simply let us know your desired message when placing your order.
Return & Refund
We need 3-4 work days to process order after receiving your item.
We offer a risk-free 30-day return period with free return shipping.
Shipping & Delivery
Yes
It usually takes 3-4 weeks to receive your order.
Yes, your order is protected with comprehensive transit insurance - we've got you covered every mile of the journey.
No, you do not have to.
We provide free, safe and fast shipping on all orders, including shipments insurance
