Return & Refund Policy

At Arca Diamond, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, you may initiate a return in accordance with the following guidelines:

Eligibility for Returns

Returns must be requested within 60 days of receiving your purchase.

Condition: Items must be returned in their original, unworn, and undamaged condition, along with all original packaging, certifications, and documentation.

Return Process

Contact Us: To initiate a return, please contact our customer service team at info@arcadiamond.com with your order number and reason for return.

Approval: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and detailed shipping instructions.

Shipping: Securely package the item(s) and ship them back to us using a trackable and insured shipping method. We are not responsible for lost or damaged returns.

Refund Policy

Inspection: Upon receiving your returned item, our quality assurance team will inspect it to ensure it meets the return criteria.

Processing Time: Refunds will be processed within 3-4 business days after the item passes inspection.

Refund Method: Refunds will be issued to the original payment method, excluding any shipping fees or restocking fees (if applicable).

Exchanges

If you would like to exchange your item for a different size, style, or product, please follow the return process and place a new order for the desired item.

Non-Returnable Items

The following items are not eligible for return: Damaged or Defective Items

In the rare event that your item arrives damaged or defective, please contact us within 72 hours of receiving your order. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions or need assistance with a return, please don’t hesitate to contact us:

Email: info@arcadiamond.com

We value your trust in Arca Diamond and are here to ensure a smooth and worry-free shopping experience!