Return & Refund Policy
At ARCA Diamond, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, you may initiate a return in accordance with the following guidelines:
Eligibility for Returns
Returns must be requested within 30 days of receipt.
Condition: We accept returns as long as the gemstone(s) and ring shank show no severe damage (e.g., significant chips, cracks, major deformation or breakage, or structural looseness).
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Minor signs of wear (such as light scratches or surface abrasions) are acceptable and will not affect eligibility.
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Please include original packaging, certificates, and documentation when possible; missing items may affect processing time or ancillary fee assessments but will not automatically invalidate the return.
Not eligible (examples):
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Noticeable chips, propagated cracks, or gemstone loss;
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Severe deformation, breakage, or structural looseness of the ring shank;
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Unauthorized resizing, remounting, design alterations, or any work compromising structural integrity.
Return Process
Contact Us: To initiate a return, please contact our customer service team at enquiry@arcadiamond.com with your order number for return.
Approval: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and detailed shipping instructions.
Shipping: Securely package the item(s) and ship them back to us using a trackable and insured shipping method. We are not responsible for lost or damaged returns.
Refund Policy
Inspection: Upon receiving your returned item, our quality assurance team will inspect it to ensure it meets the return criteria.
Processing Time: Once we receive the returned item and complete the inspection, your refund will be issued to your original payment method within 7 days.
We will provide free exchange and return service.
Refund Method: Refunds will be issued to the original payment method, excluding any shipping fees or restocking fees.
Exchanges
If you would like to exchange your item for a different size, style, or product, please follow the return process and place a new order for the desired item.
Non-Returnable Items
The following items are not eligible for return: Damaged or Defective Items
In the rare event that your item arrives damaged or defective, please contact us within 72 hours of receiving your order. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
If you have any questions or need assistance with a return, please don’t hesitate to contact us:
Email: enquiry@arcadiamond.com
We value your trust in ARCA Diamond and are here to ensure a smooth and worry-free shopping experience!
