Size Assurance: One Free Resizing Within 30 Days
- Complimentary Resizing: We offer one complimentary ring resizing within 30 days from the delivery date.
- Scope: Resizing is limited to what the original design and structure allow; it does not include style changes or remounting.
- Size Range: The available size range depends on the specific design and craftsmanship. Certain full-eternity, filigree, or specialty designs may be non-resizable or allow only limited adjustments.
- Fees: The first resizing is free. Additional resizing requests or cases requiring extra materials (e.g., added metal, re-pavé) or remounting will be quoted and confirmed before proceeding.
- Shipping & Process:
- All resizing services are handled via mail.
- How to Book: Email us at enquiry@arcadiamond.com with your order number, name, and contact details. We’ll confirm within 1–2 business days.
- Complimentary Shipping: We provide one complimentary round of shipping per order (including a prepaid label or arranged pickup). Please follow our packing instructions in the email.
- Logistics: Use insured, trackable shipping and secure packaging to protect the diamond and ring shank.
- Turnaround: Resizing typically takes 5–10 business days after we receive the ring. Complex designs may require additional time; we will advise after assessment.
- Turnaround Time: Typically 5–10 business days after we receive the ring; complex work may take longer and we will provide an estimate after assessment.
- Exclusions: Items with structural damage, unauthorized alterations, third-party work, or conditions that compromise integrity. Engravings may limit resizability if they must be preserved.
- Documentation: Include your order number, certificates, and original packaging when possible to expedite processing.
