Shipping Policy

Shipping Methods and Carriers

At Diamonds Bird, we are committed to delivering your orders safely and efficiently. We primarily use reliable express courier services for all shipments to ensure fast and reliable delivery.

Where We Ship

We are proud to offer shipping to a wide range of locations!

  • United States: We ship to all 50 states, including Alaska and Hawaii.

  • We are pleased to offer free international shipping to the following countries and regions:

    • Australia
    • Belgium
    • Canada
    • France
    • Germany
    • Hong Kong SAR
    • Ireland
    • Italy
    • Japan
    • Macau SAR
    • Netherlands
    • New Zealand
    • Singapore
    • South Korea
    • Spain
    • Switzerland
    • United Kingdom

    For countries and regions not listed above, we are actively working to expand our international shipping coverage. Please stay tuned for future updates.

    Note: Shipping delivery times may vary depending on the destination country.

Important Notes:

  • Taxes and shipping fees are already included in the price of our products—there are no additional charges at checkout.
  • We are unable to ship to P.O. boxes or APO/FPO addresses at this time.

Shipping Times

After your payment is confirmed, please note that all of our products are handmade to order. This means:

  • Standard products: Require approximately 3 weeks for production before shipping.
  • Custom cut products: Require approximately 4 weeks for production before shipping.

Standard Shipping

  • United States: Estimated delivery time is 3-5 business days after your order has been processed.

  • Other Supported Countries & Regions: Delivery times may vary depending on the destination country and local customs processes.

You will receive a tracking number via email as soon as your order is shipped, so you can easily monitor your delivery status.

  • Shipping Costs

Free Shipping: We offer free shipping on all orders

Customs, Duties, and Taxes

All orders shipped to the United States and other supported countries and regions are shipped Duties Paid (DDP). We handle all customs fees, duties, and taxes on your behalf. There will be no additional costs upon delivery, no matter where you are located.

If you have any questions about customs or taxes for your country, please feel free to contact us.

Shipping Delays

While we strive to ensure timely delivery, unforeseen circumstances such as weather, customs delays, or logistical issues may occasionally affect shipping times. If your package is delayed, we will do our best to keep you informed and assist you in resolving any issues.

Lost or Damaged Shipments

We take great care in packaging your orders securely. However, if your shipment is lost or damaged during transit, please contact us at [customer service email] within 7 business days of expected delivery. We will work with the courier service and ensure a resolution, including a replacement or refund as applicable.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at [customer service email]. Once your order has been shipped, changes or cancellations may no longer be possible.

Contact Us

If you have any questions about shipping or need assistance with your order, feel free to get in touch with us:

Email: enquiry@arcadiamond.com